Energy bills can be confusing, and if you’re worried about affording yours, you’re not alone. Our free, impartial Energy Advice service is here to help you understand your bills, explore your options, and find the support that’s right for you.
Whether you’re struggling to pay, want to check you’re on the best tariff, or just need someone to make sense of it all, our advisers are ready to listen and help.
How we can help
On average last year, we supported people with £723 of additional income and financial support through our Energy advice services.
Bills &
Tariffs
Help understanding your bills and making sure you’re on the best deal for your circumstances.
Grants & Discounts
Support applying for the Warm Home Discount, Cold Weather Payments, and other grants you may be entitled to.
Supplier Issues & Complaints
Support if you’re struggling with your supplier, including help making a complaint.
Energy Efficiency
Practical advice on reducing usage and keeping your home warmer for less.
Debt & Repayment
Help negotiating affordable repayment plans and resolving problems with arrears.
Request support from our energy services
To make a referral, choose one of the forms below; you can refer yourself, or if you’re a professional, you can refer your service users. In the form, you’ll have the chance to share a little bit more about your energy query.
This form should only take a couple of minutes to complete. All information you share is kept confidential and used only to support the enquiry.
AdviceLine
Contact our free to call telephone service, Monday – Friday, 9am – 2pm
In-person
Citizens Advice North East Derbyshire runs over 30 outreach locations across North East Derbyshire and Bolsover. Drop in and speak to an adviser, who can add you to the Energy Team’s contact list for specialist support.
