Our Values

At Citizens Advice North East Derbyshire, our values guide everything we do, from how we support our clients and work with our partners, to how we care for our volunteers and staff. Developed together with our team, these principles shape our daily decisions and our commitment to being a Trauma-Informed Organisation.

People Centred

We put people at the heart of what we do, supporting clients and each other so everyone can achieve the best outcomes.
  • We listen to clients and colleagues with empathy and awareness of their whole situation.
  • We support colleagues and volunteers so that everyone can do their best work.
  • We focus on obtaining positive outcomes for the people and communities which we serve.

Trustworthy

We act with integrity and fairness, building trust with clients and colleagues by doing what is right.
  • We act honestly, reliably and with accountability in all that we do.
  • We treat information with care and respect and ensure confidentiality.
  • We speak up when we see or hear something which isn’t right or doesn’t align with our values.

Adaptable

We stay flexible and responsive, adjusting how we work with clients, colleagues, and communities to provide effective and relevant support.
  • We respond positively to change and new ways of working.
  • We tailor advice and support to the individual needs of our clients.
  • We work collaboratively to find solutions when challenges arise.

Respectful

We listen, value different perspectives, and communicate openly and kindly so everyone feels heard and respected.
  • We act honestly, reliably and with accountability in all that we do.
  • We treat information with care and respect and ensure confidentiality.
  • We speak up when we see or hear something which isn’t right or doesn’t align with our values.