Citizens Advice North East Derbyshire provides free, independent, confidential and impartial advice to residents in the districts of Bolsover and North East Derbyshire on their rights and responsibilities. Our Free Adviceline is available from 9am to 2pm, Monday to Friday on:
(option 4 to speak to your local office)
Phone
For advice call 0808 250 5702
(option 4 to speak to your local office)
Lines open 9am – 2pm, Monday to Friday (excluding public holidays)
In person
Find us in Clay Cross Active
9am – 2pm, Monday to Friday.
Can’t get to Clay Cross? We’re in over 30 outreach locations across North East Derbyshire and Bolsover.
Advice from us
Whether it’s support over the phone, in person or via email, you can access our service in a way that suits you.
About Citizens Advice North East Derbyshire
Welcome to Citizens Advice North East Derbyshire, where our commitment to the community spans decades of dedicated service and continuous growth. We are a local charity that provides free, impartial, independent, and confidential advice for everyone living or working in the districts of North East Derbyshire and Bolsover.
Learn more about our story and what we do by clicking the button below.
What our clients say
2025/26 in review
33411
issues dealt with
£
5,198,248
in additional income identified
£
2,705,339
of debt resolved
Digital Connect: Bridging the Digital Divide in Our Community
At Citizens Advice North East Derbyshire, we understand that being digitally connected is no longer a luxury but a necessity.
If you or someone you know is struggling to navigate the digital world, don’t hesitate to reach out. Citizens Advice North East Derbyshire is dedicated to providing free and friendly digital advice and support, designed to help everyone in our community benefit from the digital age.
Help with your energy bills
Energy costs are rising. Households are struggling. And navigating it all has never been more confusing.
Our free energy advice service is here to help — whether you’re worried about bills, behind on payments, or simply don’t know where to turn. We’ll help you stay warm, cut costs, and feel confident about your energy.
Last year, our FCA-regulated debt team helped people across North East Derbyshire and Bolsover resolve over £2.7 million in debt. Real people. Real results.
Want to take the first step yourself? My Budget Planner is a free website that helps you understand your options, build a personalised plan, and move toward becoming debt free – at your own pace, on your own terms.
Volunteering
Our work would not be possible without volunteers and there are many ways to get involved.
Careers
Discover the latest employment opportunities at Citizens Advice North East Derbyshire here.
Donate
We are an independent charity and dependent upon financial support and donations to keep our vital services going.
Latest news and updates
Citizens Advice NED and Ashgate Hospice Join Forces to Reach North Derbyshire’s Most Vulnerable
Citizens Advice NED and Ashgate Hospice Join Forces to Reach North Derbyshire’s Most Vulnerable
Morrisons Foundation’s Generous £2,000 Grant Funds New Devices for Digital Connect Project
Morrisons Foundation’s Generous £2,000 Grant Funds New Devices for Digital Connect Project
Annual Report 2024-2025
