The work of Citizens Advice North East Derbyshire would not be possible without our volunteers. Nationally, 90% of Citizens Advice workers are volunteers. There are many ways to get involved. You could train to be an adviser, help with social media, become a trustee or help with our social policy work, and we will cover your travel expenses!
Current vacancies
Essentials required for volunteering:
All our volunteer advisers are fully trained. You do not need to have any particular qualification or experience, but the following abilities are essential:
- a good listener and open minded
- able to work with clients to achieve results
- read complex information and explain it
- do basic maths
- can work as a team member
- can commit yourself to a certain number of hours each week
- support equity, diversity and inclusion
Why become a volunteer?
Voluntary work for Citizens Advice gives good experience for paid employment. You’ll get 100% support, full training and your expenses paid.
We value inclusion and particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racially minoritised communities.
Current vacancies
See what it’s really like to be a Citizens Advice volunteer and join us.
“As a volunteer, you feel that you are helping provide a worthwhile service that is highly valued in the community. You would also be joining a team who soon become good friends.”
The article below has been written by a volunteer. Please take the time to read it, you never know it could be the inspiration you’ve been looking for.
"My Experience as a Trainee Adviser"
Volunteer Quiz
At Citizens Advice our highly trained volunteers are invaluable to delivering our service and helping people find a way forward with the problems they face.
Take our two minute quiz to find out which area of volunteering you might be interested in!
Get in touch
If you’re interested in becoming a volunteer please email us on mail@nedcab.org.uk to find out more about being a Citizens Advice volunteer.
Or contact us in person, by letter or phone to find out more about being a volunteer for Citizens Advice.
Application form
It is recommended that you read through these pages before applying to be a volunteer.
To apply click here.
Frequently Asked Questions
I have been unemployed for several months. I regularly look for jobs and have had one or two interviews, however I have not been successful. I am beginning to become quite depressed about this. What practical things could I do to improve my employment chances?
Your local job centre will offer you advice and help in your efforts to get a job but you could also consider becoming a volunteer for an organisation that interests you.
Citizens Advice North East Derbyshire welcomes volunteers from all walks of life and offers comprehensive training and support. Many trainees find that the confidence boost they receive from interacting with a team of committed workers and undergoing the self-learning training programme gives them the skills to enter the job market.
I would like to train as a Citizens Advice volunteer. Do I need special qualifications?
The training we provide is designed to give you the skills and information you need to be an effective adviser. We ask you to come and talk to us and an informal interview takes place. Although you do not need specific qualifications, we are looking for caring people who enjoy working as part of a team. The work is challenging and rewarding as well as fulfilling.
I have recently taken early retirement. I still feel I can be of use to people. How much time is required of a volunteer each week?
Because we invest a lot of time and money in training our volunteers to provide a professional service, there is a minimum number of hours we would like you to work for us. When you are trained, this is 6 hours per week – although many volunteers give a lot more than this.
However if you cannot spare any time on a regular weekly basis, how about joining our management committee to set the goals for the bureau. Membership offers a challenge to those who want to be involved but do not feel they can be an adviser.
