Anyone living or working in the districts of North East Derbyshire or Bolsover can access our service.
Phone
For advice call 0808 250 5702
Freephone AdviceLine (option 4 to speak to us)
Lines open 9am – 2pm, Monday to Friday (excluding public holidays)
(option 4 to speak to your local office)
Relay UK
If you can’t hear or speak on the phone, you can type what you want to say: Dial 18001 then 0808 250 5702. You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Click here to find out how to use Relay UK.
Complete our form for email advice and an adviser will aim to get back to you within five working days. This form should not be used if you wish to remain anonymous or if you have any emergencies or upcoming deadlines, instead please call our free Adviceline.
By post
Citizens Advice North East Derbyshire,
Clay Cross Active
Market Street
Clay Cross
Derbyshire
S45 9LX
In person
Our main office is located in Clay Cross and is open for drop-in sessions. Our additional outreach locations may offer specialist or a more limited service and may require an appointment.
Advice online
Looking for advice online? Click the button below to see what online advice is available on the national Citizens Advice website.
What to expect
Our support is inclusive and available to all, regardless of your identity or the challenges you face. Our advisers possess the expertise and training to assist individuals from various backgrounds, including those with long-term health conditions/disabilities (physical and/or mental health), older individuals, people with children, people with caring responsibilities, people from ethnic minorities, migrant communities, Gypsies and Travellers, and members of the LGBTQ+ communities.
We help people to find a way forward, whoever they are, whatever the problem.
How Citizens Advice advisers can help
There are a number of different ways that Citizens Advice advisers can help people to resolve a problem. Advisers don’t tell clients what to do, but explain their options and the possible outcomes of different courses of action. Clients are encouraged to make their own decisions and act on their own behalf. We enable clients to manage their own problems by focusing on their needs as individuals.
Citizens Advice advisers, most of whom are trained volunteers can:
- interview clients face-to-face and by phone to find out what the problem(s) is
- access our regularly updated electronic information database for up to date information
- help clients to negotiate with companies or service providers such as creditors or to appeal against decisions, for example, welfare benefit claims
- write letters or phone companies and service providers on behalf of clients
- help clients to prioritise their problems, for example, to sort out which debts are most important
- help clients with form filling, for example, to claim for welfare benefits
- refer clients to our specialist caseworkers for complex problems or to other agencies when appropriate.
What should I bring with me?
To save time it would be helpful if you brought as much information as possible relating to your enquiry. Depending on your enquiry, details on the following may be useful:
- letters
- dates
- contracts
- agreements
- receipts
- correspondence
Main Office Drop-in (Clay Cross)
Drop-in sessions on Mondays to Fridays 10am till 2pm, Excluding Bank Holidays
Address
Clay Cross Active
Market Street
Clay Cross
Derbyshire
S45 9LX
Access Details
Wheelchair Access to building and interview rooms. Disabled parking nearby.
