We have an exciting opportunity for someone to join our expanding team in a brand-new role, created to support hard to reach members of the community to access services provided by HM Courts and Tribunal Service (HMCTS). This role focuses on the provision of support to complete court forms by offering remote telephone support or face to face guidance in community venues across the East Midlands.
The role will involve:
- Delivering guidance and support to complete online court forms in order to enable digitally excluded and hard to reach members of the community access to justice.
- Raising awareness and promoting the project across the East Midlands to reach those most in need.
- Working in partnership with local voluntary, community, and statutory organisations to improve digital access and support.
Due to the nature of the role, the successful candidate will be home-based with the requirement for travel across their particular area to provide in person support at community venues. While you will be part of a supportive team, you must also be comfortable working independently. Experience in engaging with a range of stakeholders to promote services is highly desirable.
This is an excellent opportunity to make a real impact by helping individuals build confidence and independence in an increasingly digital world whilst ensuring that people are able to access the justice system.
We are looking to recruit three digital inclusion workers to cover the East Midlands and particularly invite applicants from Lincolnshire, Leicestershire and Northamptonshire. Please specify which area you would prefer when completing the application form.
To apply for the role please send a completed application form detailing your suitability for the role by addressing each of the points in the Person Specification to:
recruitment@nedcab.org.uk. The deadline for applications is 23:59 on 18 November 2026.
Successful candidates will be contacted after the closing date to invite them to interview.
Please download an application form here
Please download the Job Pack here
Location: East Midlands – Home-based & travel (Travel to outreaches based on locality)
Hours: 37 hours per week
Salary: £25,877 – £28,664 (depending on experience)
Contract Type: Permanent
Start Date: As soon as possible
DBS: Enhanced
Closing Date: 23:59 Wednesday 18 November 2026
How to apply: Email an application form to recruitment@nedcab.org.uk
Interviews: Week Commencing 7 December 2026
Citizens Advice North East Derbyshire is committed to diversity and inclusion, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. Applicants who identify as disabled and who satisfy the shortlisting criteria will automatically be offered an interview.
